Cancellation & refund
Cancellation and refund policy - Support
Under what conditions can I return/ replace my product?
1. Wrong product delivered.
2. Damaged product delivered – Physical damage/ tampered
product or packaging.
Incomplete order – missing products
What We Will Do Together:
Raise a return/ replacement request within 7 days from the
date of delivery, if you’ve received wrong product(s) or any products missing (Take
a video when open the delivered parcel is Advisable) .
Please raise a request here with order and contact details -
www.trishop.in (contact
section at bottom)
In case of damaged/ missing product(s), raise a return/
replacement request within 2 days from the date of delivery.
Two working days required to review your return request.
After reviewing your return request, we will send our
courier partner to pick up the products delivered to you.
In case our reverse pick up service is not available at your
location, you will need to self-ship the product via any reliable courier
partner. We will reimburse the courier charges, either in your Google pay or
original payment mode Wallet.
After your product(s) is received, we will verify it against
the claim and initiate the replacement or refund accordingly. Please note that
replacement will depend upon the stock availability.
Under what conditions return/ replacement requests will not be accepted:
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days
from the date of delivery.
The damaged/ missing product is reported after 2 days from
the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised
for the item. Our courier partners will come to pick up the item within 5-7
business days after your return request has been received. This item is then
brought back to our warehouse where it is checked by our quality control team.
Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
Please call us on +91- 9894764384/7339173735 (Mon - Fri - 10
am to 6 pm), and we will help you in cancelling the order.
**Trinity healthy Foods reserves the right to cancel any
order without pre-confirming the customer at any time and may verify any order
before shipping the same to the customer that may include having a verbal or
written confirmation from the customer.
Note:- Orders can be only cancelled till the status is
“Ready to Ship".
Cancellation and refund is not allowed after order
dispatched.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the
bank account/ credit/debit card or where the payment was made from within 7
business working days.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for
returns within 7 days of delivery.